Frequently asked questions
The most common questions about this initiative. Something not covered here? Use the contact page.
Dutch owners of a Tesla Model 3, S, X or Y with Hardware 3 (FSD Computer 3.0) who bought the Full Self-Driving package. That covers cars produced between April 2019 and end of 2023. Older Model S and Model X owners who bought FSD from October 2016 onward and got the free HW2.5 → HW3 retrofit are welcome too. They're facing the exact same hardware limitation.
All Tesla models with Hardware 3 (FSD Computer 3.0) where the Full Self-Driving package was purchased: Model 3 (delivered between April 2019 and late 2023, up to the Highland refresh), Model S and Model X (between early 2019 and early 2023, up to the new AI4 versions) and Model Y (delivered in Europe from August 2021 to late 2023). The Cybertruck isn't affected. It shipped with HW4/AI4 from day one. Pre-2019 Model S and Model X owners who got the free HW2.5 → HW3 retrofit in 2019-2020 face the same limitation. According to Electrek, we're talking about an estimated 4 million vehicles worldwide.
In the car: go to Controls → Software → Additional Vehicle Information. Your hardware version is listed there. In the Tesla app: scroll all the way down on the main screen. You'll see your VIN (long-press to copy). From around late 2023/early 2024, new cars shipped with HW4/AI4, but the exact switchover varies by model and region. Not sure? Sign up with your VIN. We can confirm whether your car qualifies.
Signing up is free. If an attorney gets involved, we work on a no cure, no pay basis: you only pay if there's a successful outcome. You'll be fully informed of the terms before that and only consent to participate at that point.
Your data is used only to register your sign-up, send you case updates, and (where applicable) substantiate your claim. It's not shared with third parties without your explicit consent.
On servers within the European Union. Nowhere else. We comply with the GDPR.
Yes, at any time. Use the contact page to request access, correction or deletion.
Yes. Your VIN is encrypted in our database and never publicly visible. In your dashboard you see only the last five characters. The full VIN is only visible when you choose to reveal it. We don't share it with anyone.
Mischa Sigtermans, in a private capacity. It's not a commercial service and not legal advice. Once there are enough sign-ups, a registered attorney will handle the legal strategy.
Not yet. We're in the collection phase. Two formal notices have been sent, both rejected by Tesla. Once there are enough sign-ups, an attorney will be engaged on a no cure, no pay basis. Possible next steps include a collective lawsuit or a WAMCA procedure (Dutch Mass Damage Settlement Act). You'll be informed in advance and give your own consent before any proceedings.
None. This initiative is entirely independent. We use publicly available Tesla statements as evidence and present our positions factually.
Hardware 3 (FSD Computer 3.0) is the self-driving hardware Tesla shipped from 2019 onward. AI4 (also called HW4) is the successor, shipping from around 2023. According to fleet data from TESMAG (March 2026), AI4 averages 450 miles between disengagements versus 120 on HW3. On HW3, a quantized, reduced model runs. Tesla acknowledges in its own patent that this workaround can render the system 'inoperable' for perception.
That would be the best outcome. A hardware upgrade, fair compensation or another adequate solution fits within what we're trying to achieve. We're aiming for a constructive result, not conflict for its own sake.
No. This initiative doesn't provide individual legal advice. For specific questions about your own situation, consult a registered attorney or consumer organisation.
This initiative focuses on Dutch owners and Dutch law. Owners in other countries are welcome to read the evidence, but the legal steps are Netherlands-focused.
At most once a month by email. Exception: if something significant happens (a response from Tesla, a legal step) you'll hear right away.
Yes, as long as you bought an FSD package on an HW3 vehicle at the time. Mention it in the notes field so we can record your situation correctly.